Mercer Smith-Looper
Mercer Smith-Looper is a customer experience expert with over 20 years in the field. She is also a doula, yoga instructor, and facilitator in various wellness practices. Currently the VP of community and education at PartnerHero, she has held previous customer experience roles at Wistia, Atlassian, Trello, and Appcues. She has been recognized as a speaker at industry conferences such as SUPCONF and is a co-author of CXOXO, a customer experience guide. Her extensive publications on customer support and experience span various platforms, and she has been involved in podcasts focusing on customer experience optimization. She dedicates her professional life to empowering team leaders to create excellent customer experiences and employee-centered teams with simple, beautiful processes.
