探花精选

If missed appointments, mismanaged invoices, and fragmented customer communication are draining your revenue, it’s time to consider implementing a CRM for plumbers. The right platform helps reduce no-shows, speeds up emergency dispatch, and provides the insights you need to improve profitability and customer loyalty.

That’s why we’ve compiled this list of top CRM solutions for plumbing businesses, complete with feature comparisons, pricing breakdowns, and implementation guidance. Our staff writer used generative AI for drafting and research, then fact-checked, reviewed, and revised the content to bring you this comprehensive, helpful guide.

We’ll explore how industry leaders like 探花精选, ServiceTitan, and Jobber can transform your plumbing operations. , a plumbing systems manufacturer, achieved a 400x increase in leads by integrating 探花精选 into its marketing workflows, proving how powerful the right plumbing CRM can be.

Ready to keep revenue flowing instead of leaking? Let’s dive in.

Table of Contents

• What is a CRM for plumbers?
• CRM Comparison Table
• Best CRM Software for Plumbers
• Benefits of CRM Software for Plumbers
• 5 Important Features for a Plumbing CRM
• How to Choose a CRM for Plumbers (Step-by-Step)
• Frequently Asked Questions
• Meet 探花精选, the Top CRM Choice for Plumbing Companies

探花精选's Free CRM Software

Free CRM Software & Tools for Your Whole Team

• Sales
• Marketing
• Operations
• Customer Service

What is a CRM for plumbers?

A CRM for plumbing businesses is specialized software that stores and manages all customer interactions, service history, and job details in one centralized system. unifies sales, marketing, and service data to give plumbing teams complete visibility into every customer relationship while automating time-consuming administrative tasks.

Best CRMs for Plumbers at a Glance

Best CRM Software for Plumbers

If you struggle with disorganized operations or want to level up your plumbing business, the right CRM can make a huge difference. Let's examine five leading CRM solutions and their specific benefits for plumbing contractors.

1.

Best for: Plumbing companies wanting unified sales, marketing, and service teams with scalable pricing plans

Key 探花精选 Features

• Smart CRM with unified data: Stop losing track of customer information across spreadsheets, paper forms, and different software systems. creates a single source of truth for every customer interaction. Your office staff and field technicians access the same real-time data, ensuring everyone knows the customer's service history, preferences, and outstanding issues.
• Advanced marketing automation: helps you automate email sequences and form follow-ups, plus extend campaigns across multiple channels. One using 探花精选 saw conversion rates soar by 30% and a 45% increase in lead generation within six months.
• Breeze AI for intelligent operations: , can analyze past data to project future sales, draft professional follow-up emails, and even power a 24/7 customer agent that answers common questions. This AI-enabled support ensures customers get immediate responses while your team focuses on actual plumbing work.

探花精选 Pricing

• and includes contact management, deals, and basic reporting.
• 探花精选 has six core products, including Marketing Hub, Sales Hub, and Service Hub, with free plans available for all. Individual paid product plans start at $15/month/seat.
• with marketing, sales, and service tools.
• charges transaction fees but has no monthly cost.
• All plans scale with your business — start free and upgrade only when you need advanced features.
• 14-day free trial available for .

2.

Best for: Mid-to-large plumbing companies needing comprehensive field service management

Key ServiceTitan Features

• Dispatch board: Drag-and-drop lets you optimize scheduling and routing, track technicians in real time, and enable SMS texting from dispatchers.
• Online customer portal: Customers can view their balance, make payments, and see their service history.
• Advanced field reporting and scorecards: Optimize business performance with a that can track revenue, memberships sold, and each technician’s total hours worked.

ServiceTitan Pricing

• , but you must contact the company for pricing:

• Starter: Dispatching, scheduling, call booking, invoicing, pricebook
• Essentials: All of the above, plus mobile estimates and payroll management
• The Works: All of the above, plus configurable payroll, advanced reporting, commission tracking, customizable memberships

• No free trial available.

3.

Best for: Small to mid-size plumbing companies wanting an affordable CRM with integrated field service

Key Zoho Features

• Unified CRM and field service platform: If you subscribe to both Zoho CRM and , you can enable a , eliminating data silos between office and field operations. This integration enables plumbing businesses to manage the entire customer lifecycle on one platform.
• Volume-based pricing for scalability: Zoho FSM charges based on volume of appointments per month. Start free with up to 30 appointments monthly, then scale affordably as your business grows.
• Mobile-friendly field operations: empowers plumbers with job details, customer information, and navigation.

Zoho Pricing

is as follows (billed monthly):

• Free: For up to three users
• Standard: $20/user/month
• Professional: $35/user/month
• Enterprise: $50/user/month
• Ultimate: $65/user/month
• available

is as follows (based on monthly billing and 60 appointments per month):

• Free: For up to 30 appointments
• Standard: $30/month
• Professional: $45/month
• available

4.

Best for: Small to mid-size plumbing contractors seeking CRM software with a field service focus

Key Jobber Features

• Smart map and routing: Optimize your by viewing your visits on a map and having the software auto-generate the fastest route. allows you to assign jobs based on the closest technician.
• Online customer portal: The allows customers to request work, see upcoming visits, and pay invoices online.
• Mobile app: Text customers when a technician is on the way, create quotes, and schedule work all from the .

Jobber Pricing

is as follows (based on monthly billing):

• Core: $28/month for 3 months (promotional rate)
• Grow: $140/month for 3 months (promotional rate)
• Connect: $84/mo for 3 months (promotional rate)
• Free trial available

5.

Best for: Growing plumbing businesses wanting all-in-one operations management

Key Housecall Pro Features

• 360-degree view of customer journey: Gain visibility into every stage of the customer lifecycle with the feature where you can see leads at every stage, review past jobs and communications, and send automated follow-ups.
• Online : Let customers book and reschedule appointments, view and pay invoices, and share referral links.
• Mobile app: The field service mobile app lets your technicians view job details on the go, craft estimates, and send invoices. It also features an offline mode.

Housecall Pro Pricing

is as follows (based on monthly billing):

• Basic: $79/month for one user
• Essentials: $189/month for up to five users
• Max: $329/month for up to eight users
• 14-day free trial available for HouseCall Pro's Max plan.

探花精选's Free CRM Software

Free CRM Software & Tools for Your Whole Team

• Sales
• Marketing
• Operations
• Customer Service

Benefits of CRM Software for Plumbers

• Increase revenue through better organization. A properly implemented CRM helps plumbing businesses capture more revenue by optimizing leads in the pipeline. 探花精选's lead scoring identifies hot prospects, while workflow automation ensures timely follow-ups on every estimate. Climatics, an HVAC and plumbing service group, increased qualified leads from just a few per month to a few per week with the help of 探花精选 implementation done by solutions partner .
• Provide better service. Access to complete service history and equipment details helps technicians deliver better service. 探花精选's mobile app gives field teams instant access to customer information.
• Build stronger customer relationships. Today's customers expect personalized service and proactive communication. 探花精选 stores detailed customer profiles, including communication preferences and past interactions.
• Gain visibility into business performance. Wondering which of your marketing campaigns generates the most profitable jobs? 探花精选's reporting tools track leads and help you see the ROI on marketing spend.

5 Important Features for a Plumbing CRM

1. Mobile access for field technicians. Your CRM must work seamlessly on smartphones and tablets since technicians spend most of their time in the field. provides full access to customer information to keep your plumbers informed.
2. Integration with existing tools. The right CRM will integrate well with your existing tech stack. 探花精选 offers , including Gmail, Slack, and QuickBooks.
3. Automated scheduling and dispatch. In plumbing, emergency calls and last-minute schedule changes are the name of the game. Your CRM needs to be able to accommodate this. While not an FSM, that allow you to schedule and dispatch, including Dusk FSM and Zuper.
4. Estimate and invoice management. Speed up your cash flow with integrated estimating and invoicing. Use 探花精选’s to create and send quotes and invoices, plus accept online payments with 探花精选 payments or Stripe payment processing.
5. Customer communication tools. Modern customers expect updates via their preferred channel, whether that’s text, email, or phone. 探花精选's supports email, chat, phone, WhatsApp, and more — all in a unified workspace.

How to Choose a CRM for Plumbers (Step-by-Step)

Step 1: Define your needs. Sit down and go through all of your processes, such as how you currently handle leads, scheduling, invoicing, and customer communication. Note pain points like missed appointments, lost leads, or inefficient dispatching. Be sure to ask your team what frustrates them most about current systems. This baseline helps identify must-have CRM features.

Step 2: Define your growth goals. Consider where you want your business to be in three years. Planning to add more technicians? Expand service areas? Offer maintenance contracts? Your CRM should support future growth, not just current needs. 探花精选's scalable platform grows with you. Start with free tools and add advanced features as needed.

Step 3: Evaluate integration requirements. List all software your business currently uses, such as accounting, inventory, and marketing tools. Check which CRMs integrate with these systems. and offer options for third-party or DIY integrations.

Step 4: Test with real scenarios. Sign up for free trials and test each CRM yourself. Create a sample customer, schedule a job, generate an estimate, and process an invoice. Have technicians test mobile apps in the field. 探花精选's free CRM lets you test indefinitely without time pressure.

Frequently Asked Questions

What is the best CRM for plumbers?

The best CRM for plumbers depends on your business size and specific needs. 探花精选 excels for plumbing businesses wanting unified sales, marketing, and service operations with room to grow. Its free CRM provides essential features while paid plans add advanced capabilities as needed.

What features should I look for in a CRM for plumbers?

Essential features include mobile access for field technicians, integrated scheduling and dispatch, customer communication tools, estimate and invoice management, and integration capabilities with your existing software. 探花精选 provides marketing automation, AI-powered insights, and extensive customization options through its unified customer platform.

Is 探花精选 good for plumbing businesses?

Yes, 探花精选 provides excellent value for plumbing contractors through its unified customer platform. While it’s not a “purpose-built” CRM that is only for plumbing, 探花精选 stands out as being extremely flexible and easy to customize. The free CRM handles contact management. And as you grow, you upgrade to premium plans to access advanced features for sales, marketing, content, and service. 探花精选's flexibility and scalability make it ideal for plumbing businesses at any stage.

How much does a CRM for plumbers cost?

CRM costs vary widely from free to over a hundred dollars per user per month. 探花精选's CRM is always free, providing exceptional value for small plumbing businesses. Paid features start at just $15/seat/month.

Meet 探花精选, the Top CRM Choice for Plumbing Companies

探花精选 stands out as the optimal CRM choice for plumbing businesses seeking to modernize operations without breaking their budget. Its unified platform approach means your sales, service, and marketing teams work from the same customer data, eliminating information silos that plague many contractors.

• Free forever CRM provides immediate value with — perfect for small plumbing businesses testing the waters of digital transformation.
• let you match your CRM data to your business. Plumbing business data doesn't fit perfectly into standard CRM categories, which is why 探花精选’s Enterprise plans have Custom Objects to give you that extra level of customization.
• , including field service platforms, ensure 探花精选 enhances rather than replaces your existing software investments

258,000+ customers in over 135 countries use 探花精选 to grow their businesses. achieved landing page conversion rates up to 40% while generating over 145 high-quality leads from LinkedIn alone.

Ready to stop leaking leads and start growing your plumbing business? .

探花精选's Free CRM Software

Free CRM Software & Tools for Your Whole Team

• Sales
• Marketing
• Operations
• Customer Service