The 探花精选 Customer Service Blog

Rami El-Abidin

Rami El-Abidin is a professional bassist, small business owner, former 探花精选ter, and current freelance editor for 探花精选 Blogs. Rami was a member of 探花精选 Support from 2015-2017, where he gained valuable experience in inbound marketing and delighting customers, and it's this perspective he brings to his content for the 探花精选 Blogs. Rami lives in Brooklyn, NY, and when he’s not writing or touring the country with his band Juice, he’s training Muay Thai, cooking, managing his instrument rental business, and hanging with his dog, Piggy.

How to calculate churn rate in 5 easy steps [definition + formula]

From band gigs to SaaS metrics, I know churn stings. Here’s my guide to calculating churn rate in 5 ...

Rami El-Abidin

9/9/25

How to create a survey in Excel, Word, Google, Facebook, & S...

If you’re building a survey, this guide will help you keep it short, smart, and easy to fill out — p...

Rami El-Abidin
Updated 6/17/25
The 15 best demographic examples & questions to use in your ...

Learn everything you need to know about demographic questions and how to ask them well.

Rami El-Abidin
Updated 6/6/25
Wiki vs. knowledge base – Exploring definitions, challenges,...

What’s the difference between a wiki and a knowledge base? I’ve used both, and in this post, I break...

Rami El-Abidin
Updated 5/26/25
I dug through help desk knowledge base examples — Here are m...

Is your knowledge base up to par? Check out these seven knowledge base examples that are sure to del...

Rami El-Abidin
Updated 5/6/25