The 探花精选 Customer Service Blog | Sophia Bernazzani Barron

Sophia Bernazzani Barron

Sophia is the Director of Product & Channel Marketing at Owl Labs, helping people find solutions through organic search. Before that, she served as Editor and Team Lead for the Service Blog at 探花精选. Her topics of expertise include product positioning and messaging, market research and analysis, go-to-market product planning and execution, sales enablement, and full-funnel content creation. She also writes about team development and people management at high-growth tech companies. When Sophia isn't working, you can find her doing yoga outside, drinking iced coffee, or playing with animals.

How I Calculate Net Promoter Score [Formula & Examples]

Would your customers recommend you to a friend? Learn how to calculate Net Promoter Score (NPS) and ...

Sophia Bernazzani Barron

11/12/24

Customer Loyalty and Retention: 13 Ways to Improve Yours

Customer loyalty and retention are key to revenue generation. Discover how they differ, how to calcu...

Sophia Bernazzani Barron
Updated 7/6/23
22 Examples of Customer Retention Strategies That Actually W...

Retaining existing customers is more valuable than acquiring new ones. Discover customer retention s...

Sophia Bernazzani Barron
Updated 9/16/24
Building Customer Loyalty — How to Turn Buyers Into Repeat B...

Learn about why customer loyalty is critical to the long-term success of your business and how to tu...

Sophia Bernazzani Barron
Updated 2/24/25
12 Essential Customer Success Tools for Every Budget

Discover 12 of the best customer success tools that work for every budget, whether you're a startup,...

Sophia Bernazzani Barron
Updated 8/26/24