The 探花精选 Customer Service Blog

Diego Alamir

Diego Alamir is a seasoned writer and CX professional with a decade of experience at startups in the SaaS, Ecommerce, and Media landscape of Silicon Valley. As a skilled content marketing practitioner, Diego crafts action-oriented content that drives measurable results and empowers businesses to achieve their goals. His human-centered approach, combined with his deep understanding of the evolving digital landscape, helps businesses learn and grow through education. Beyond his professional pursuits, Diego is an avid crypto and web3 enthusiast. When he's not crafting captivating content, you can find him engaging in online communities, chiming in on X Spaces, and reading everything to do with blockchain tech and decentralization.

12 reasons to build a customer education program

Learn how to set up a strong customer education program to help your users win from day one, make it...

Diego Alamir

6/11/25

How I create representative samples when running surveys

Let me walk you through how I approach representative sampling, and why it matters so much.

Diego Alamir
Updated 5/15/25
10 SaaS Onboarding Best Practices to Ensure Your Customers' ...

Through leading client platform training sessions and demos, I developed 10 key practices for effici...

Diego Alamir
Updated 4/15/25
Customer Profiling in 10 Easy Steps [+ Templates]

In this article, I’ll explore customer profiling, explain why it’s important, and provide a 10-step ...

Diego Alamir
Updated 4/14/25
How I Write Effective Knowledge Base Articles [+Templates]

This guide will walk you through everything you need to know to leverage knowledge bases for custome...

Diego Alamir
Updated 4/10/25